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Patient Coordinators at Orthodontic Gallery

Posted by:
Medically reviewed by: Dr Anthony Lam BDS (Hons), MSc (Lond), MOrth RCS (Edin)

19th October 2020
Patient coordinator

by Orthodontic Gallery  on Orthodontics, Invisalign and Damon Braces

 

At Orthodontic Gallery, we believe in giving our patients the best service possible and that’s why for throughout your treatment, you will have a dedicated patient coordinator (PCO’s) to look after you for every step of the journey.

A Patient coordinator is a very experienced team member that you’ll start your orthodontic journey with. Natalie or Victoria will meet with you either in person or via Video Consultation first to discuss any and all of your Orthodontic questions and will liaise with the Orthodontist and yourself to ensure you get the best treatment possible.

Advantages of a Patient Coordinator

Often there are many questions you may have when you are considering dental treatment. Your dedicated PCO will give you all the time you need to answer all questions. They are incredibly experienced so will be able to answer the majority of questions you may have and if there is anything they cannot answer they will liaise with the dentist.

Sometimes, you think of a question or query during the day and you want to call someone who you have a good relationship with and someone who knows everything about your treatment – this will be the PCO. They will be your first point of contact for any query whether it be to address any concerns, help to arrange 0% finance or discussing anything else.

It’s really all about giving you award winning service. Most practices will not have this system in place, however, we believe it’s a vital aspect of your treatment and that’s why we invest in our team so you are looked after by true professionals.

In addition, if you are a nervous patient, sometimes it’s good to be able to come in and meet the team before you commit to an examination. This will allow you to see us in a comfortable environment, somewhere in a lounge away from the dental chair. Many patients have told us when they first come in, it’s so nice to be away from the dental chair as they can think freely and take their mind away. Doing the first consultation in our PCO’s room is ideal for these types of patients.

Our Patient coordinators also offer free consultations so that you can meet us and ask questions before you commit to seeing the orthodontist. After all, you need to be 100% sure we are the right people to take care of your needs as dentistry is such a personal thing. We are confident that once you meet us, you will instantly be put at ease with our kind, caring and gentle manner.

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